© 2025 All rights reserved
At Neon Photoz, we aim to provide you with high-quality photography equipment, cameras, and lenses. If you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.
Customers may request a return only if the item received is defective, damaged, or incorrect.
To be eligible for a return, you must contact us within 7 days of receiving your order.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Items not meeting these conditions may not be eligible for return.
Refunds are only issued for defective, damaged, or incorrect items that cannot be replaced.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed, and the amount will be returned through the method agreed upon at the time of resolution.
Where possible, defective or damaged items may be exchanged for the same product rather than refunded.
If the product is out of stock, a refund will be issued instead.
The following items are not eligible for return or refund:
Products damaged due to misuse or negligence.
Items returned without original packaging or proof of purchase.
Any product returned after the 7-day window.
Customers are responsible for shipping costs associated with returning items, except when the return is due to our error (defective, damaged, or incorrect item).
We recommend using a trackable shipping service for returns.
To request a return or refund, please contact us at:
Email: [email protected]
© 2025 All rights reserved